How Freight Forwarders Integrate B2C Deliveries in an Existing B2B Process on the Last Mile
with the Help of Online Route Optimization & Digitalisation

We read constantly that online shopping changes B2B logistics due to increased consumer demands with regards to delivery times, quality & price. But what does this mean? There are many implications of which we would like to highlight just three.

  • Online Shopping

    First of all, this means that the B2B and B2C customers are the same person in different capacities. Most persons in OECD countries regularly receive online deliveries. The delivery experience one gets used to in private is therefore becoming the standard expectation in business settings.

    Stats Charts Source: Statista
  • Building digital operations

    For service providers, it means that they need to invest fast but carefully into digitalisation.

    Stats Charts Source: PWC
  • Biek diagram

    In case these investments are not done or delayed, potential revenue may be lost. B2C deliveries are increasing in the German CEP Market The increasing share of B2C deliveries is mainly due to e-commerce, which continues to grow dynamically. According to Bundesverbandes E-Commerce und Versandhandel Deutschland e. V. (bevh) online retail in 2019 increased by 11.6 %. in sales.

    Stats Charts Source: Biek

All the above leads to new requirements for B2C such as

  • Smaller package sizes /odd sized packages and smaller order volumes for B2C customers
  • Tight delivery schedules and thus more precise ETAs for recipients (Another point to consider is non standard delivery time windows or after office hours delivery time windows)
  • Direct local B2C deliveries from your local HUB

Thus, operationally the problem for forwarders is that their logistical setup is not designed to easily welcome these new (often custom made) last mile processes such as the following

  • Smaller package sizes /odd sized packages and smaller order volumes for B2C customers
  • Tight delivery schedules and thus more precise ETAs for recipients (Another point to consider is non standard delivery time windows or after office hours delivery time windows)
  • Direct local B2C deliveries from your local HUB

In order to make B2C deliveries a value adding element to your logistic offering we have designed justGO to simplify the work of dispatchers so that s/he can plan,
select and operate the partners and processes s/he wants to work with.

  • Plan

    Plan

    Upload your orders with the help of the Smart Address Importer. For simple testing you can use our test orders readily available in the system after login.

  • Select

    Select

    Download the setting you want to use / tender for partners

  • Automate

    Automate

    Operate the process you have planned and selected with justGO in an optimized and automatized way.

How can a workable solution be provided to the organization under the following constraints?

  • No IT budget nor integration needed
  • Reduce manual, inefficient work
  • Improve the operating cost of your last mile operations
  • Simple onboarding and managing of your own drivers and (changing) subcontractors
  • Easily launch new time slots for customers
  • Establish or improve transparency on the last mile

We have designed justGO to be a simple to use and fast to adapt solution for a wide range of industries but for the furniture industry in particular.
Thus with the Help of our External Route Optimization your company can

Customize the B2C Delivery Experience

by offering the most convenient delivery time slots and / or new delivery time slots and areas to your customers.

  • simply upload your addresses to justGO (including all your constraints regarding package size and stop times)
  • select the vehicles you want to use
  • select the delivery time slot & day
  • get your results in under 60 seconds

Reducing Management Costs

  • invite new carriers via email within seconds
  • track (new) carriers on your map / interface
  • download the summary of your deliveries for further usage in your existing
    ERP / TMS system
    billing system

Challenge this case in under 10 minutes and let us know where you’d use this process or what you’d like to see improved.

  • Sample data already provided in the system
  • Mobile app works almost worldwide (if not, let us know)
  • Individual feedback after each optimization
  • Save to use for all parties
  • Free to test (no credit card required)

Get started and try it with 100 free deliveries. (no credit card required)

Get started